Visitors Policy


1. To maintain the privacy of our guests and the tranquillity of the hotel, visitors are not permitted into guest rooms without verification and a valid government-issued photo identity and address proof. No more than two visitors are permitted at a given time in a guest room. No visitors are permitted into rooms, after 8 PM, with or without the presence of guests.
2. The Sen reserves the right to deny the use of rooms or services to any person, at its sole discretion in cases, including but not limited to:
   1. Non-payment of bills
   2. Illegal or questionable conduct
   3. Misbehaviour with staff including threatening, intimidating, verbal or physical abuse, inappropriate gestures
   4. Engaging in acts that disturb the tranquillity of the hotel or the privacy of other guests.
3. Should any charges or bills remain unpaid for 24 hours, the property reserves the right to shift/ transfer the guest’s belongings and possessions to the storage facilities of the property, till such time the arrears are cleared.

 

FOOD & BEVERAGES

1. Food and beverages dining in the rooms is not permitted, exceptions can be made on discretion of property management in case of an infant or specially abled guests staying.  The applicable charges must be paid, at check-out, as per the terms detailed on the invoice.
2. No food or beverages (including alcoholic beverages) from outside the property are permitted in rooms or on the premises. Any alcoholic beverages brought into the hotel by guests will be kept with management until checkout.
3. While the property will provide first aid and basic medical assistance if needed during a guest’s stay, it will not be held liable should a guest suffer adversely from the quality of food served outside the property.
4. Alcoholic beverages will not be served to guests below 18 years of age.

 

SWIMMING POOL & WELLNESS CENTRE

1. Guests under the influence of alcohol or any narcotic substances will not be allowed the use of pools.
2. All personal valuables must be stored in the lockers provided. The hotel will not be held liable/responsible for the loss of any valuables or other personal property left on the swimming pool premises.
3. To maintain hygiene, all guests are requested to shower at the facilities provided before using the swimming pool.
4. The depth of the pool is 4.5 feet and diving is strictly not allowed.
5. Guests are requested to stay cautious while entering and exiting the pool to avoid slipping.
6. Proper swimming attire is required for the use of the pool.
7. Inappropriate public behaviour will not be tolerated/be excused on the pool area.
8. Any person having a skin disease, sore or inflamed eyes, cold, nasal or ear discharge, or a communicable disease or who is wearing any form of bandage to protect an open wound will not be permitted in the pool.
9. The property reserves the right to deny the use of the pool to any person, at its sole desecration.
10. It is assumed that guests are aware of their physical limitations.

 

PROMOTION POLICY

If guests choose to avail of any promotional offer(s) of the property, they are advised to scrutinise and understand all restrictions and disclaimers about each offer. The hotel reserves the right to change or cancel all promotions at its sole discretion, without any notice.

DAMAGE TO PROPERTY

1. Except for regular wear and tear, guests will be liable for all damages to the room or the property caused by them. Guests are not, and will not permit others to, drive nails, tacks, hooks, screws, or other items into any part of the room, equipment or property. Guest must maintain the good condition of the hotel room and its basic hygiene and cleanliness.
2. In case of any damage caused to the hotel or hotel property, guests will be held liable and the property will be entitled to claim applicable recovery charges from the guest.

 

SAFETY AND SECURITY

1. Incendiary or dangerous articles, causing a threat to human lives are not permitted on the property premises. Guests are not permitted to bring into the hotel any goods/materials that are explosive, dangerous or hazardous.
2. Guests will not be allowed to carry any arms, firearms or ammunition with them into the property premises. Personal security guards/bodyguards with any arms, firearms or ammunition will not be allowed on the premises. Violation of this condition by guests or any accompanying persons will be taken seriously and the guest and/or the accompanying person will be asked to leave the property premises immediately with a settlement of the bill. This policy is without prejudice and the property reserves the right to immediately report the matter to the concerned authorities.
3. The hotel does not assume liability for any items left unattended in any area of the hotel.
4. Guests must comply with all fire and safety precautions in the room and hotel complex.

 

ILLICIT ACTIVITY

1. The property will report all suspected illegal activity to the appropriate authorities and reserves the right to refuse service to anyone suspected of involvement in such activities.
2. The property holds the right of entry into any area of the hotel, including guestrooms, without notice, if there be a reason for suspicion of illegal activity or if the property suspects its property, staff, or guests are at risk.

 

STAY PRIVACY POLICY

1. To maintain the privacy and peace of the property, guests are requested to refrain from making any noise that crosses the boundaries of their rooms.
2. The property believes in maintaining the confidentiality of all private information related to guests. The information provided will be used for the property’s purposes only. However, all requisite and relevant information of a guest of any other nationality regarding his/her stay at the property, as is required under the law when needed, will be shared with local police/administration, as per applicable rules.